Returns Policy

Please read this thoroughly before completing a purchase. It’s also recommended you keep a copy of this for your own future reference.


Your hair sheds on a daily basis as part of it’s natural process losing around 50-100 strands a day. Just because you have extensions doesn’t mean this process stops. It continues but since your hair is held together by the extensions it becomes trapped therefore not falling out into your sink or brush.
When you remove your hair extensions all of the natural hair that should of come out daily would be released and it appears as thought a lot of hair is coming out at once, so don’t worry, it’s just all the daily build up in one go.
Extensions need maintaining and looking after. You have to be willing to spend time on them and have patience to look after them other wise they will not stay in good condition. Longer extensions tend to be harder to look after then shorted ones.

Extensions may also itch and be uncomfortable for a few days after fitting. Mainly when sleeping .This tends to be just above the nape of your neck, in the middle and around your crown as these are the most sensitive areas of your scalp. This will fade as your hair becomes accustomed to the extensions.


If having hand tipped hair extensions fitted you must understand that you hair my shed for the 1st week , this should not continue for over a week, you will have an initial shed straight after fitting when brushed through before completing cut and finish and then you may loose further hair in the days after, this is NORMAL for hand tipped hair and is by no means a stylists fault or poor fitting. Machine tipped hair will not shed at all.


If you have thick and strong hair and need / desire a thick look we will use larger 4mm copper tubes. We will always pull enough hair through the link to ensure that there is not stress or to much pull from the extension to cause damage to hair. Your stylist will talk you through the option,  and give you risks if you decide to have and extreme amount of hair fitted.


What can I return?

Once hair is fitted it it strictly non refundable ( hair and tipping) If you feel during fitting that you do not like the fitting or that they are uncomfortable or that you have concerns  then you must say at that time and not after.


Extra thick long hair extensions ( Fantasy hair)

We regard fantasy hair to be anything  from 250 grams or more on fitting.  With these fittings we will use 4m copper tubes. These fittings are at own risk, and must we strongly advise that you have experience with hair extensions before. They are to be washed and dried at salon with head tilted in back wash basin and dried and styled by a professional. These extensions are NOT recommended for long term use. We will always advise on risks and if you decide that this is still something that you wish to do this is entirely at your own risk and i strictly NON-refundable.